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Kiely heads small, dedicated staff in Office of Conduct and Mediation

By Jake Nevrla

Contributing Writer

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Published: Thursday, November 5, 2009

Updated: Friday, November 6, 2009

There are a few places on campus that most students try their hardest to avoid – the Office of Conduct and Mediation is one of them.
A great number of students will complete a full four years of college without ever having to set foot inside that part of Hitchcock Hall. But when a student does find that they are on the wrong side of the university’s rules, Sarah Kiely is usually the first person that they will speak to about the conduct and mediation process. For Kiely, this can mean anything from giving advice on how to prepare for conduct proceedings to simply pointing a student looking for help with conflict mediation in the right direction.    
“I’m often the first line of contact with students,” said Kiely, who deals with cases that range from excessive noise complaints to more extreme instances such as verbal and physical abuse. Kiely also provides administrative services and oversees the various work-study positions in the office.
    Recently, Kiely was honored with the university’s Presidential Award for Excellence, an award given to five university employees every year who have demonstrated outstanding work and dedication in their field. As the Senior Administrative Assistant, Kiely is one of only three full time staff that work in the Office of Conduct and Mediation. Although she may have been the one receiving recognition, Kiely said that she is humbled by the award and insisted that she couldn’t do her job without the help of the other staff and volunteers.
“They’re really great.” said Kiely “It makes coming here every day fulfilling – to work with so many people who volunteer their time to make sure that students receive the highest level of respect and due process.”
Whether dealing with a student who has committed an infraction, a concerned parent, or just someone looking for a little guidance, Kiely’s philosophy is that everyone deserves to be treated with the utmost kindness and respect. According to Kiely, “there are no bad students.”
    Faculty, staff and students submit nominations for the award, which are then reviewed by a committee made up by representation from the President's office, Human Resources and staff peers. Every year in May, the recipients of the award are presented with a plaque and $1,000 by the president of the university, in addition to having their names added to a plaque in Thompson Hall.
“The selection each year is a very challenging but extremely rewarding process,” said Christine VanHorn of the UNH Human Resources Department, who helps coordinate the awards process. “It is an absolute gift to be able to learn about the talented, diverse and deeply committed individuals that we work with every day in support of our mission to our students.”
    Even with an outstanding and committed staff, working in the Office of Conduct and Mediation is no walk in the park. UNH processes between 1,000 and 1,200 conduct incidents every year. On average, 60 percent of those incidents involve first year students. While no criminal proceedings take place through the university conduct system, criminal investigations can sometimes run parallel to the university’s involvement, according to George O’Connell, Program Coordinator for the Office of Conduct and Mediation.
    “We balance the needs of the students with the needs of the community,” said O’Connell. “I didn’t get into student affairs because I liked seeing them get evicted.”
    With the exception of the three full time staff members, the Office on Conduct and Mediation is operated by almost fifty volunteer student, faculty and staff members. These volunteers serve on conduct hearing boards and as peer advisors to students going through the conduct system.
    “These people take the time out of their work week to be here and that’s not an easy thing to do these days,” said O’Connell.

 

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